Star Labs respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, and protect your data when you interact with us - whether you visit our website, make a purchase, contact support, or register for warranty.

### 1. Who We Are

Star Labs Online Ltd
Barn 2, Lydling Barns
Shackleford, Surrey GU8 6AP United Kingdom
Email: [support@starlabs.systems]

Star Labs is the **data controller** responsible for your personal information.

### 2. Information We Collect

We collect and process the following types of information:

**Contact details:** name, email address, telephone number, billing and shipping addresses.

**Order information:** product purchases, payment details (handled securely by our payment provider), and delivery information.

**Account details:** login credentials (if you create an account on our website).

**Support data:** information you provide when contacting support (e.g. device serial numbers, diagnostic information, photos, videos).

**Warranty and service records.**

**Technical data:** IP address, browser type, operating system, cookies and analytics information collected through our website.

**Marketing preferences:** your choices regarding email communications.

### 3. How We Use Your Information

We use your data to:

- Process and fulfil orders.

- Provide technical and warranty support.

- Communicate order updates and service notifications.

- Manage accounts and customer records.

- Improve our products and website experience.

- Comply with legal obligations (e.g. tax and accounting requirements).

- Send marketing emails only if you have opted in to receive them.

### 4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

**Contract:** to fulfil your order or provide support.

**Legitimate interest:** to improve our services and prevent fraud.

**Legal obligation:** to comply with UK laws (e.g. tax and consumer regulations).

**Consent:** when you subscribe to marketing emails or newsletters.

### 5. How We Share Your Data

We share data only when necessary to provide our services, including:

**Payment processors** (e.g. Stripe, PayPal) for secure transactions.

**Shipping partners and logistics providers** to deliver orders.

**IT and website providers** for hosting and maintenance.

**Analytics tools** (e.g. Google Analytics) to understand site performance.

All partners process data in line with UK GDPR requirements. We do **not** sell or rent your personal information to third parties.

### 6. International Transfers

If we transfer your information outside the UK (for example, to servers or partners based in the EEA or US), we ensure adequate protection using **UK adequacy decisions** or **standard contractual clauses** approved by the ICO.

### 7. Data Retention

We keep your information only as long as necessary to:

- Provide you with products and services, and

- Meet legal, accounting, or reporting requirements.

Typically, order and warranty records are retained for **six (6) years** after purchase in line with UK tax law.

### 8. Your Rights

You have the right to:

- Access your personal data.

- Request correction of inaccurate information.

- Request erasure (“right to be forgotten”).

- Object to processing or withdraw consent for marketing.

- Request data portability.

To exercise your rights, contact **[support@starlabs.systems]**.
You also have the right to lodge a complaint with the **Information Commissioner’s Office (ICO)**: [www.ico.org.uk](https://www.ico.org.uk).

### 9. Cookies and Tracking

We use cookies to:

- Enable essential site functions (e.g. cart, checkout).

- Analyse traffic and usage patterns.

- Personalise content and remember preferences.

You can control or disable cookies in your browser settings at any time.

### 10. Data Security

We employ technical and organisational measures to protect your information, including:

- Encrypted payment processing.

- Secure servers and limited access controls.

- Regular security monitoring and audits.

### 11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
The latest version will always be available at **starlabs.systems/privacy**.

### 12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

**Privacy Compliance Lead**
Star Labs Systems Ltd
Email: [support@starlabs.systems]