FAQs

  • Are returns free?

    Return shipping costs the same as your original shipping - if your order included free shipping, then your return shipping is also free.
  • Can I extend my warranty?

    We do not offer an extended warranty. We offer a chargeable repair service for all our systems, which in most cases ends up costing less than an extended warranty.
  • Can I return my order?

    You must notify us that you wish to return your order within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. This option is in addition to your consumer rights to return defective pr...
  • How are laptops sent?

    All orders are sent via Royal Mail or DHL. Tracking information is provided with every order and will be sent to you via email once dispatched.
  • How do I make a claim on my warranty?

    Simply contact us by chat, email or phone to advise us of the issue. Depending on the problem, we can ship parts if you are happy to fit them as this is usually quicker. Otherwise, send the laptop back to us, we will fix it and ship it back – typically the same day. We do offer a collect and retu...
  • How do pre-orders work?

    Pre-order dates are entirely estimated and are subject to change. We will keep you updated with any changes in the expected delivery date. Pre-order's can be changed or cancelled up until your order is dispatched. Our return's policy is not affected by pre-orders. You have 14-days from the rece...
  • How long does it take for delivery?

    We dispatch all orders the same day if ordered before 3PM (GMT+0). Shipping takes 1-2 days for most of the world. An estimated delivery date is displayed when adding products to your basket and prior to checkout. For pre-orders, an estimate is displayed. The actual shipping date may vary and yo...
  • How long does it take to get a refund?

    Once your goods are received by us, your refund will be processed. Please allow 5-7 days for the refund to reach your account.
  • How long is my warranty?

    You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product ("Warranty Period"): Laptop's: 1 year Solid State Drives: 1 year All new Products will have the Warranty Periods listed above, subject to applicable loca...
  • How much does shipping cost?

    We offer free shipping on laptops to many countries and shipping costs vary depending on the delivery country. To find out the shipping costs, add the items you are after to your basket. Once they're in there, you will see a green "Estimate Shipping" button on the right-hand side of the page. If...
  • Is it possible to replace the RAM/SSD/Wireless?

    It is possible on some of our laptops and doing so will not void your warranty. However, we cannot take any responsibility for damage caused by the installation or use of different parts. Star Lite Mk I SSD RAM Wireless Star Lite Mk II SSD Star Lite Mk III SSD Star LabTop Mk I SSD Star LabT...
  • Is the Intel Management Engine disabled?

    Lite Mk II - The Intel Pentium process does not have the Intel ME so there is nothing to be disabled. LabTop Mk III - The Intel ME is disabled by default. This is disabled via HAP. It can be enabled in the BIOS settings.
  • Keyboard Layouts

    We would love to offer every keyboard layout that exists, we are currently limited due to our size and the quantities that we make the keyboards in. Whilst it is technically possible to offer a custom layout, it would cost $165 extra to do and we don't feel this is competitive enough to offer. T...
  • Proof of Purchase

    For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following: A dated sales receipt from an authorized Star Labs Reseller. An official order confirmation e-mail from Star Labs An order number from starlabs.systems *Star Labs ...
  • What do I need to claim?

    Star Labs must positively identify that the product falls within the applicable Limited Warranty period. We also need to verify that the product was purchased from an authorised seller. For this, you must provide proof of purchase.
  • What happens if I have received a defective item?

    With your order, you will also receive coverage from the Star Labs Limited Warranty. This coverage operates alongside and in addition to your statutory rights under UK consumer law.  Should your product be defective or if it does not conform with the contract of sale, you can choose to make a c...
  • What is covered under the warranty?

    Star Labs warrants the Product to be free from defects in materials and workmanship when used normally for the applicable Warranty Period from the date of retail purchase. If the Product is, or contains, a rechargeable battery, Star Labs does not provide any warranties for the battery life, as al...
  • What Linux distributions do you offer pre-installed?

    We currently offer the below distributions pre-installed: elementary OS 5.1.6 Kubuntu 20.04 LTS Linux Mint 20 "Ulyana" Linux Mint 20 "Ulyana" MATE Linux Mint 20 "Ulyana" Xfce Manjaro 20.0 XFCE Manjaro 20.0 GNOME Manjaro 20.0 Plasma MX Linux AHS 19.2 Ubuntu 20.04.1 LTS, Ubuntu MATE 20.04 LTS Wind...
  • What operating systems do you offer pre-installed?

    Ubuntu 20.04 LTS, No Operating System, elementary OS 5.1.5, Linux Mint 20 "Ulyana", Linux Mint 20 "Ulyana" MATE, Linux Mint 20 "Ulyana" Xfce, Kubuntu 20.04 LTS, Manjaro 20.0 XFCE, Manjaro 20.0 GNOME, Manjaro 20.0 Plasma, MX Linux AHS 19.2, Ubuntu MATE 20.04 LTS, Windows 10...
  • Where do you ship to?

    We ship worldwide. To find out the shipping costs, add the items you are after to your basket. Once they're in there, you will see a green "Estimate Shipping" button on the right-hand side of the page. If you enter your details here, you will see all the available delivery options including cost...
  • Why do you use on-board memory?

    On-board memory has several advantages over SODIMM's such as: 5.8mm thinner Smaller Footprint Better Heat Dissipation Lower failure rate Lower Price On-board memory has a field failure rate of 0.03% over a 10 year period, so the advantages far outway the capability to replace it. In the case of...