Known Issues

  • LabTop Mk IV - External Audio not detected

    The bug has been confirmed and resolved in BIOS version 1.4.0 and later. Please see this guide on how to update your firmware.
  • LabTop Mk IV - Poor wireless performance (Solved)

    The bug has been confirmed and resolved in BIOS version 1.3.0 and later. Please see this guide on how to update your firmware.
  • Lite Mk II - "Pop" sound from speakers

    The speaker emits a "popping" sound when audio starts or during boot and shutdown. We are currently working on a BIOS update to resolve this issue. If you are using a Debian based distribution, this issue can be resolved by installing our starlabs-lite-mk-ii package. To do this, enter the below...
  • Lite Mk II - Unable to update BIOS via LVFS (Solved)

    If you are unable to install BIOS version 1.0.4 or 1.0.5 on the Star Lite Mk II, please follow the below steps: Turn your laptop off. Turn your laptop back on and instantly tap the F7 key repeatedly until you see a blue boot menu appear. (If you have function lock enabled, you will need to pres...
  • Solus Budgie - screenshot function key issue

    The screenshot shortcut currently does not work with Solus Budgie 3.9999 on Star Labs laptops. This guide will talk you through how to resolve this issue. 1 Open keyboard Settings Open the Budgie Launcher and click on Settings. On the left menu, navigate to: Devices > Keyboard 2 Chang...
  • Unable to right click or drag windows

    This issue has been fixed upstream, but if you still experience this issue, please follow the steps below: Ubuntu and Debian based distributions Install sudo add-apt-repository ppa:starlabs/ppa sudo apt update sudo apt install starlabs-touchpad Uninstall sudo apt remove starlabs-touchpad ...
  • Xubuntu - Suspend/Resume fix

    Xubuntu hangs on a blank screen after suspend, low power state on Star Labs LapTop. This guide will talk you through how to resolve this issue. 1 Remove light-locker Open the Xubuntu Applications menu and click on Terminal. Enter the below command: sudo apt remove light-locker Enter your ...