Known Issues

  • elementary OS - external display sound issue

    The audio output on external displays does not work automatically with elementary OS on Star Labs laptops. This guide will talk you through how to resolve this issue. 1 Install PulseAudio Volume Control Open the elementary Applications menu and click on Terminal. Enter the below command: sudo...
  • LabTop Mk IV - External Audio not detected

    The bug has been confirmed and resolved in BIOS version 1.4.0 and later. Please see this guide on how to update your firmware. To correctly detect the headphones or headset has been connected, most Linux distributions require options snd-hda-intel model=headset-mode to be added to alsa-base.con...
  • LabTop Mk IV - Poor wireless performance (Solved)

    The bug has been confirmed and resolved in BIOS version 1.3.0 and later. Please see this guide on how to update your firmware.
  • Lite Mk II - "Pop" sound from speakers

    The speaker emits a "popping" sound when audio starts or during boot and shutdown. We are currently working on a BIOS update to resolve this issue. If you are using a Debian based distribution, this issue can be resolved by installing our starlabs-lite-mk-ii package. To do this, enter the below...
  • Lite Mk II - Unable to update BIOS via LVFS (Solved)

    If you are unable to install BIOS version 1.0.4 or 1.0.5 on the Star Lite Mk II, please follow the below steps: Turn your laptop off. Turn your laptop back on and instantly tap the F7 key repeatedly until you see a blue boot menu appear. (If you have function lock enabled, you will need to pres...
  • Solus Budgie - screenshot function key issue

    The screenshot shortcut currently does not work with Solus Budgie 3.9999 on Star Labs laptops. This guide will talk you through how to resolve this issue. 1 Open keyboard Settings Open the Budgie Launcher and click on Settings. On the left menu, navigate to: Devices > Keyboard 2 Chang...
  • Xubuntu - Suspend/Resume fix

    Xubuntu hangs on a blank screen after suspend, low power state on Star Labs LapTop. This guide will talk you through how to resolve this issue. 1 Remove light-locker Open the Xubuntu Applications menu and click on Terminal. Enter the below command: sudo apt remove light-locker Enter your ...