Star Labs Privacy Policy

Star Labs respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, and protect your data when you interact with us - whether you visit our website, make a purchase, contact support, or register for warranty.

1. Who We Are

Star Labs Online Ltd
Barn 2, Lydling Barns
Shackleford, Surrey GU8 6AP United Kingdom
Email: support@starlabs.systems

Star Labs is the data controller responsible for your personal information.

2. Information We Collect

We collect and process the following types of information:

• Contact details: name, email address, telephone number, billing and shipping addresses.

• Order information: product purchases, payment details (handled securely by our payment provider), and delivery information.

• Account details: login credentials (if you create an account on our website).

• Support data: information you provide when contacting support (e.g. device serial numbers, diagnostic information, photos, videos).

• Warranty and service records.

• Technical data: IP address, browser type, operating system, cookies and analytics information collected through our website.

• Marketing preferences: your choices regarding email communications.

3. How We Use Your Information

We use your data to:

• Process and fulfil orders.

• Provide technical and warranty support.

• Communicate order updates and service notifications.

• Manage accounts and customer records.

• Improve our products and website experience.

• Comply with legal obligations (e.g. tax and accounting requirements).

• Send marketing emails only if you have opted in to receive them.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Contract: to fulfil your order or provide support.

• Legitimate interest: to improve our services and prevent fraud.

• Legal obligation: to comply with UK laws (e.g. tax and consumer regulations).

• Consent: when you subscribe to marketing emails or newsletters.

5. How We Share Your Data

We share data only when necessary to provide our services, including:

• Payment processors (e.g. Stripe, PayPal) for secure transactions.

• Shipping partners (e.g. FedEx, Royal Mail) to deliver orders.

• IT and website providers for hosting and maintenance.

• Analytics tools (e.g. Google Analytics) to understand site performance.

All partners process data in line with UK GDPR requirements. We do not sell or rent your personal information to third parties.

6. International Transfers

If we transfer your information outside the UK (for example, to servers or partners based in the EEA or US), we ensure adequate protection using UK adequacy decisions or standard contractual clauses approved by the ICO.

7. Data Retention

We keep your information only as long as necessary to:

• Provide you with products and services, and

• Meet legal, accounting, or reporting requirements.

Typically, order and warranty records are retained for six (6) years after purchase in line with UK tax law.

8. Your Rights

You have the right to:

• Access your personal data.

• Request correction of inaccurate information.

• Request erasure (“right to be forgotten”).

• Object to processing or withdraw consent for marketing.

• Request data portability.

To exercise your rights, contact support@starlabs.systems.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Cookies and Tracking

We use cookies to:

• Enable essential site functions (e.g. cart, checkout).

• Analyse traffic and usage patterns.

• Personalise content and remember preferences.

You can control or disable cookies in your browser settings at any time.

10. Data Security

We employ technical and organisational measures to protect your information, including:

• Encrypted payment processing.

• Secure servers and limited access controls.

• Regular security monitoring and audits.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
The latest version will always be available at starlabs.systems/privacy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Privacy Compliance Lead
Star Labs Systems Ltd
Email: support@starlabs.systems