For any Limited Warranty claim, a valid Proof of Purchase is required.
What qualifies as valid Proof of Purchase
A valid Proof of Purchase includes one of the following:
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A dated sales receipt from an authorised Star Labs reseller.
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An official order confirmation email from Star Labs.
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An order number from starlabs.systems.
Verification process
Star Labs reserves the right to take appropriate measures to protect against fraudulent or suspicious claims. This may include, but is not limited to:
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Requesting additional verification of your identity and purchase details.
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Confirming the validity of the reseller or purchase source.
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Rejecting or disqualifying claims that cannot be verified.
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