Help CentreStar Labs warrants that your product will be free from defects in materials and workmanship under normal operating conditions for the applicable Warranty Period, starting from the date of dispatch of your purchase.
This warranty covers hardware components of the product, including (but not limited to) the mainboard, display panel, keyboard, trackpad, ports, and power circuitry.
If a manufacturing defect is confirmed, Star Labs will, at its discretion:
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Repair the affected component using new or equivalent parts;
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Replace the product with a new or refurbished unit of equal or greater specification; or
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Refund the original purchase price if repair or replacement is not possible.
All replacement parts and repaired products are covered for the remainder of the original warranty period or 90 days — whichever is longer.
Battery Coverage
If your product is, or contains, a rechargeable battery, please note that battery performance naturally decreases over time. As such, battery capacity loss due to normal use or age is not considered a defect and is not covered by this Limited Warranty. Actual battery life will vary depending on configuration, workload, charging habits, and environmental conditions.
However, premature battery failure (for example, a battery that will not hold charge, will not power on, or exhibits swelling) within the warranty period is covered and will be repaired or replaced free of charge.
Accessories and Included Components
The Limited Warranty also covers included accessories such as the power adapter and cables supplied with your product, provided they are used as intended and within normal operating limits.
Firmware and Software
This warranty covers issues arising from firmware supplied by Star Labs.
It does not cover problems caused by:
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Modifications to firmware, BIOS, or kernel beyond Star Labs’ official releases;
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Installation of third-party software, operating systems, or drivers; or
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Data loss, corruption, or software configuration errors.
Software support, including operating system troubleshooting and data recovery, is not covered under the Limited Warranty.
Inspection Requirement
All warranty claims are subject to inspection by Star Labs to confirm that:
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The fault or defect is due to a manufacturing issue; and
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The product shows no evidence of misuse, accidental damage, liquid ingress, or unauthorised modification or repair.
If inspection confirms that the issue is not covered under warranty, Star Labs will provide a detailed report and offer a chargeable repair option, with costs agreed before any work is carried out.
Shipping Coverage
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Within the first 30 days: Star Labs covers all shipping costs, including collection and return, for verified warranty repairs.
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After 30 days: The customer is responsible for shipping the product to Star Labs for inspection or repair; Star Labs will cover return shipping once the repair or replacement is complete.