What is the Star Labs Limited Warranty?

1. Coverage

Star Labs warrants that your product will be free from defects in materials and workmanship when used under normal operating conditions for the applicable Warranty Period from the date of dispatch of your product.

This Limited Warranty is provided in addition to, and does not affect, your statutory rights under UK consumer law.

Important: Battery life is not covered under warranty. All rechargeable batteries are consumable components that gradually lose capacity over time. This natural decline in performance is not considered a defect. Actual battery life may vary depending on usage and configuration.

2. Duration

The Limited Warranty Period is one (1) year from the date of dispatch of your product (the “Warranty Period”), unless a longer period is required by local law.

This warranty applies only to new Star Labs products purchased directly from Star Labs or from an authorised reseller.

Star Labs does not provide warranty coverage for third-party products. These may be covered by separate warranties provided by their respective manufacturers. Please refer to the product documentation or contact the manufacturer directly for support.

3. Making a Warranty Claim

If you believe your product is defective within the Warranty Period:

Depending on the nature of the fault, we may offer to ship replacement parts for self-installation (which is typically faster).

Alternatively, you may return the product to us for repair. Once received, we will typically repair and return your device within the same working day.

We also offer a collect-and-return service, which is often more cost-effective than shipping the laptop independently.

Before we can process your claim, Star Labs must confirm that:

The product is still within the Warranty Period; and
The product was purchased from an authorised seller.

You will be required to provide proof of purchase.

4. Proof of Purchase

Acceptable forms of proof include:

A dated sales receipt from an authorised Star Labs reseller
An official order confirmation email from Star Labs
An order number from starlabs.systems

Star Labs reserves the right to take reasonable steps to protect against fraudulent claims, which may include requesting further verification of identity, purchase details, or ownership.

5. Inspection and Assessment

All products returned under warranty will first be inspected by our technical team.

If the inspection confirms a manufacturing defect or component failure, the repair or replacement will be carried out under warranty.

If the inspection reveals that the issue has been caused by misuse, accidental damage, modification, or liquid ingress, the warranty will not apply.

In such cases:

We will provide a detailed report outlining our findings.
Where possible, we can offer to repair the item at your cost.
We will supply a quotation for parts and labour and obtain your written agreement before proceeding.
If you choose not to proceed, we will return the product to you at your expense.

6. Shipping Costs

Star Labs covers the following shipping arrangements under this warranty:

Within the first 30 days of delivery:
Star Labs will cover all shipping costs — both the return to us and the return shipment back to you — for any verified warranty claim.
After 30 days:
The customer is responsible for the cost of shipping the product to Star Labs for inspection or repair. Star Labs will cover the cost of shipping the repaired or replacement product back to you.

This approach ensures fair coverage while keeping repair turnaround times fast and cost-effective.

7. Warranty Extensions

Star Labs does not offer an extended warranty. However, we provide a chargeable repair service for all Star Labs systems after the Warranty Period has expired. This service typically costs less than an extended warranty plan.

8. Defective Items and Statutory Rights

Your Star Labs product is covered both by this Limited Warranty and by your statutory rights under UK consumer law.

If your product is defective or does not conform to the contract of sale, you are entitled to seek a remedy under either:

The UK Consumer Rights Act 2015 (or equivalent local legislation); or
The Star Labs Limited Warranty, as outlined above.

Nothing in this warranty limits or excludes your statutory rights.