What is your shipping policy?

At Star Labs, we offer a range of domestic and international shipping options to ensure your order reaches you safely and efficiently.

Free Shipping

• We offer free UK and international shipping on all orders over £340.

• If you’d like your order to arrive sooner, you can upgrade to Priority International shipping at checkout.

• For orders below this amount, shipping costs are calculated and displayed at checkout.

Duties and Taxes

• For most countries, import charges are automatically calculated at checkout and shown in your order summary once you select a shipping method.

• These are collected to cover applicable duties, taxes, and customs clearance/administration fees and are paid on your behalf when your order is imported (Delivered Duty Paid / DDP).

• Import charges are calculated on the declared customs value (our internal cost price) because Star Labs acts as the importer of record. The amount remitted to customs may differ from the total import charge collected, as this fee also includes clearance and administrative costs.

• Import charges are non-refundable once your order has cleared customs, as they are remitted to customs/courier partners and cannot be recovered.

(In a small number of destinations where import charges cannot be calculated at checkout, you may be asked to pay duties/taxes directly to the courier on delivery.)

Shipping Times

• Shipping times vary by destination and the method selected at checkout.

• Estimated delivery dates are provided as a guide and may be affected by customs processing or courier delays.

Order Processing

• Orders are typically processed within 1–2 business days of payment.

• You’ll receive an email confirmation with tracking details once your order has shipped.

Loss or Damage in Transit

• Star Labs is responsible for any loss or damage that occurs during shipping when the carrier is selected by us.

• If you arrange your own courier, responsibility for loss or damage transfers to you once the goods are collected.

• Please notify us within three (3) working days of receiving your order if any items are missing or damaged so we can investigate promptly.