We completely understand - returning your purchase is not a problem.
You have 14 days from the day of receipt to make a return. Please ensure the item is in its original condition and packaging, with all accessories included.
Before sending anything back, please make sure your order number is clearly visible on the outside of the package.
To start your return, please open a return request on our website:
Once your return request is submitted, you can choose one of the following options:
Option 1 - We send you a return label
Once your return request has been reviewed, we’ll send you a return label.
Please note: the cost of any return label we provide will be deducted from your refund.
Option 2 - Ship the item yourself
If you prefer, you can arrange your own courier and send your return to:
Star Labs
Barn 2, Lydling Barns
Shackelford
Surrey
GU8 6AP
United Kingdom
For items valued over £75 (≈ €85 / $95), we recommend using a tracked and insured service, as we can’t guarantee receipt of untracked parcels.
Important: Import charges paid to Star Labs for a DDP shipment are non-refundable once the parcel has cleared customs and the amounts have been paid or committed to customs or courier partners. For a DAP/DDU shipment, charges are paid directly to the courier or customs authority and are not part of the amount paid to Star Labs. If the goods are returned, you may be able to claim those charges back. The rules and process vary by country, so you will need to contact the organisation that collected them. We can provide supporting return documents, but cannot make or guarantee the claim for you.
If you have any questions about returning your order, please contact us at support@starlabs.systems - we’re always happy to help.