What is your shipping policy?

At Star Labs, we offer a range of domestic and international shipping options to ensure your order reaches you safely and efficiently.

Free Shipping

We offer free UK and international shipping on all orders over £340.
If you’d like your order to arrive sooner, you can upgrade to Priority International shipping at checkout.
For orders below this amount, shipping costs are calculated and displayed at checkout.

Duties and Taxes

Delivered Duty Paid (DDP) is only available for supported destinations and shipping methods.
If import charges are shown at checkout, they are collected to cover applicable duties, taxes, and customs clearance/administration fees, and are paid on your behalf when your order is imported.
If no import charge is shown at checkout, your order will be shipped DAP/DDU. In that case, you may need to pay duties, import VAT, brokerage or local customs fees directly to the courier or customs authority before delivery.
Import charges are calculated on the declared customs value and may differ from the amount remitted to customs, as the charge can also include clearance and administrative costs.
Import charges are non-refundable once your order has cleared customs, as they are remitted to customs/courier partners and cannot be recovered.

Shipping Times

Estimated delivery dates are provided as a guide and may be affected by customs processing or courier delays.

Order Processing

Orders are typically processed within 1–2 business days of payment.
You’ll receive an email confirmation with tracking details once your order has shipped.

Loss or Damage in Transit

Star Labs is responsible for any loss or damage that occurs during shipping when the carrier is selected by us.
If you arrange your own courier, responsibility for loss or damage transfers to you once the goods are collected.
Please notify us within three (3) working days of receiving your order if any items are missing or damaged so we can investigate promptly.