Shipping & Delivery

Do you offer free shipping?

Yes - we offer free shipping for most countries on orders over £340. Simply enter your delivery address at checkout, and you’ll see all the available shipping options and costs for your location. If free shipping doesn’t appear for your address or you’re unsure whether it applies, just contact us at [[email protected]] - we’ll be happy to check it for you.

Do you ship worldwide?

Yes - we ship to most countries around the world! There are a few destinations that our courier partners don’t currently serve, or where shipping options may be limited due to carrier or customs restrictions. To check if we can ship to your location, simply go to checkout, enter your delivery address, and the system will automatically let you know whether we ship to your country and display the available shipping options and costs. If your country isn’t listed or you’re unsure, feel free to contact us at [email protected] and we’ll be happy to double-check for you.

How do pre-orders work?

Pre-Order Policy Pre-order dates are estimated and may change depending on manufacturing or shipping schedules. We will always keep you informed of any updates or changes to the expected delivery date. Changing or Cancelling a Pre-Order You can change or cancel your pre-order at any time before it has been dispatched for a full refund. Please note that cancelling a pre-order will also result in the loss of any promotional discounts or your place in the pre-order queue if you decide to purchase again at a later date. Once your order has been dispatched, it will fall under our standard returns process. Returns Our standard Returns Policy applies to all pre-orders. This means you have 14 days from the date you receive your order to return it, should you change your mind.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. For UK orders, delivery times depend on the service selected at checkout. For international orders, delivery times vary by destination and service availability. The estimated delivery window shown at checkout is the most accurate guide for your order.

What is your shipping policy?

At Star Labs, we offer a range of domestic and international shipping options to ensure your order reaches you safely and efficiently. Free Shipping - We offer free UK and international shipping on all orders over £340. - If you’d like your order to arrive sooner, you can upgrade to Priority International shipping at checkout. - For orders below this amount, shipping costs are calculated and displayed at checkout. Duties and Taxes - Delivered Duty Paid (DDP) is only available for supported destinations and shipping methods. - If import charges are shown at checkout, they are collected to cover applicable duties, taxes, and customs clearance/administration fees, and are paid on your behalf when your order is imported. - If no import charge is shown at checkout, your order will be shipped DAP/DDU. In that case, you may need to pay duties, import VAT, brokerage or local customs fees directly to the courier or customs authority before delivery. - Import charges are calculated on the declared customs value and may differ from the amount remitted to customs, as the charge can also include clearance and administrative costs. - Import charges are non-refundable once your order has cleared customs, as they are remitted to customs/courier partners and cannot be recovered. Shipping Times - Shipping times vary by destination and the method selected at checkout. Estimated delivery dates are provided as a guide and may be affected by customs processing or courier delays. Order Processing - Orders are typically processed within 1–2 business days of payment. - You’ll receive an email confirmation with tracking details once your order has shipped. Loss or Damage in Transit - Star Labs is responsible for any loss or damage that occurs during shipping when the carrier is selected by us. - If you arrange your own courier, responsibility for loss or damage transfers to you once the goods are collected. - Please notify us within three (3) working days of receiving your order if any items are missing or damaged so we can investigate promptly.